Frequently Asked Questions
What is Remote Patient Monitoring (RPM)?
RPM uses digital FDA approved devices to collect health data (such as blood pressure, weight, or glucose levels) from patients at home and securely transmit it to healthcare providers to support chronic care management between doctor visits.
Who is eligible for RPM?
Patients with medically necessary conditions as determined by a clinician are eligible for RPM services.e.g Hypertension and diabetes. Clinicians decide eligibility based on clinical criteria.
Does Medicare cover RPM services?
Medicare Part B covers RPM services when they are medically necessary, and certain documentation and billing requirements are met. Providers must establish a patient relationship and monitor data over specified time periods for reimbursement.
How does RPM billing work?
RPM services use CPT codes (e.g., 99453, 99454, 99457, etc.) to document and bill for device setup, data collection, and monitoring time. Medicare and insurers reimburse these services when requirements such as sufficient data transmission and patient follow-up are met. In 2026, CMS introduced two new CPT codes,99445 and 99470,designed to recognize shorter monitoring services with brief yet meaningful interactions.
Is RPM covered by private insurance?
Many commercial and Medicare Advantage plans cover RPM services, but coverage varies by insurer and plan. Some require medical necessity documentation and may have specific coverage policies. Patients should confirm coverage details with their insurance.
Is there a cost for patients?
Under Medicare Part B, patients are generally responsible. Patients are sometimes responsible for small monthly fee. Coverage levels for RPM may differ with Medicare Advantage or private plans. Patients should contact their insurer for details.
How many readings do patients need to take with RPM devices?
Reimbursement guidelines specify minimum thresholds (e.g., at least 16 days of data per 30-day period for certain codes), but the clinical care plan and patient needs determined duration.
How are patient data protected?
RPM systems comply with applicable HIPPA and security standards. All patient data transmission is managed by HIPAA-compliant clinical platforms.
How do I start RPM services for my patients?
Healthcare practices can contact our business team via the contact form to discuss program setup, device options, training, and billing support.
What devices are used in RPM?
Common FDA approved devices include blood pressure digital units, weight scales, pulse oximeters, and glucose monitors which are cellular ad wifi enabled.
How often do I need to take readings?
Most programs require daily or near-daily readings, depending on your care plan, your clinicians decide.
What happens if my readings are abnormal?
A care coordinator or clinician reviews the data and contacts you if follow-up is needed with your doctor.
Does RPM replace my doctor’s visits?
No. RPM supports care between visits but does not replace in-person appointments.
Is my health data safe?
Yes. All data are transmitted and stored using HIPAA-compliant systems.
How do I enroll in RPM?
Enrollment usually starts with a referral from your healthcare provider .After which our care coordinators enroll patients and orient patients to using their devices.
How long does setup take?
Most patients are set up within 3 days after enrollment.
Do I need Wi-Fi or a smartphone?
Some devices include built-in cellular connectivity and do not require Wi-Fi.
Who monitors the patient data?
Trained care coordinators and licensed clinicians review patient data.
Does your RPM service integrate with EHRs?
Integration options depend on the EHR system used by the clinic. We provide access to clinicians to review RPM systems to view their patients readings trends.
How does RPM help clinics?
RPM improves patient engagement, supports early intervention, and enables reimbursable care.
Is your RPM program scalable for large practices?
Yes. Programs can be tailored for small practices or large health systems.
Is your RPM program HIPAA compliant?
Yes. All patient data are handled in compliance with HIPAA regulations.
Do you provide patient consent?
Yes. Written patient consent is obtained prior to enrollment.
Which devices are included in the RPM program?
Our program provides FDA‑cleared devices that are easy to use at home, including:
- Blood Pressure Monitor
- Pulse Oximeter (SpO₂ monitor)
- Glucometer for blood sugar monitoring
- Weigh scale
Your care team will determine which devices are appropriate based on your health needs.
How does RPM work?
- You receive your device(s) at home or directly from your clinician.
- You take your readings as instructed.
- Your device automatically sends the data to our secure platform.
- Our clinical team reviews your readings regularly.
- If something looks concerning, we reach out to you for support or next steps.
Who is eligible for RPM?
Patients who benefit from regular monitoring may qualify. Common conditions include:
- Hypertension
- Diabetes
- Heart disease
- COPD or respiratory conditions
- Post‑hospitalization recovery
Eligibility is determined by your provider based on CMS guidelines.
What are the CMS requirements for RPM?
CMS guidelines generally include:
- The patient must consent to RPM services before enrollment.
- Devices must be FDA‑approved and capable of digitally transmitting data.
- At least 3-16 days of readings per month must be collected for billing purposes.
- Clinical staff must provide ongoing monitoring and management.
Is my health information secure?
Yes. All data are transmitted through encrypted, HIPAA‑compliant systems. Only authorized members of your care team can access your information.
Do I need internet or a smartphone?
Most devices connect automatically using cellular technology. If a device requires Bluetooth or an app, our team will guide you through setup.
What if I have trouble using my device?
Our support team is available to help with setup, troubleshooting, and questions about taking accurate readings. You’ll also receive instructions and training when you enroll.
Will RPM replace my regular doctor visits?
No. RPM is designed to enhance your care, not replace in‑person visits. It helps your provider catch issues early and make more informed decisions during appointments.
What happens if my reading is abnormal?
If your readings fall outside the recommended range, our clinical team will contact you. Depending on the situation, we may:
- Ask you to retake the reading
- Provide guidance over the phone
- Coordinate a telehealth visit
- Notify your primary care provider
Recommend urgent care if necessary
Is there a cost to me?
Medicare typically covers RPM, but standard copays or deductibles may apply. Our team will review your insurance benefits before enrollment so you know what to expect.
Can I opt out of RPM?
Yes. You can discontinue the service at any time by notifying our team. We’ll guide you through returning your device.

